Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Friendly staff
Limited dining options
Basic facilities
8.0/10
Great
Rooms
8.2
Location
9.3
Service
8.5
Dining
7.3
Guest reviews
8.0/10
based on 11 reviews
8.5
8.5/10 based on 4201 reviews
Guy
United States,
March
2024
7.4/10
The hotel was conveniently located near the Ku'damm shopping area, with clean and comfortable rooms. The staff was friendly and helpful, though the dining experience was lacking in variety. The facilities were basic but satisfactory, offering good value for money.
Rooms
7.0
The rooms were clean and comfortable, perfect for a short stay.
Service
8.0
The staff was friendly and always willing to assist, making the stay pleasant.
Location
9.0
The hotel's location near the Ku'damm shopping area was a big plus, with great access to public transport.
Dining
6.0
The dining options lacked variety, but the food was decent overall.
Facilities
7.0
The facilities were basic but met my needs adequately during the stay.
Great location
Limited dining options
Frederick
United States,
February
2024
8.0/10
The hotel offers brilliant rooms that are spacious and larger than usual in Berlin, with good food and attentive and friendly staff. However, the service was of little help in some aspects, and location was perfect but not without minor drawbacks.
Rooms
9.0
The rooms are spacious, well-designed, and come with large cabinets for storage.
Service
7.0
The staff were attentive and friendly, especially for helping out clueless British tourists, but had limitations in certain situations.
Location
9.0
The hotel is literally in the center of Berlin, offering a perfect location with some minor inconveniences.
Dining
8.0
The dining experience was good, providing a variety of tasty options, although not flawless.
Facilities
7.0
The hotel facilities were satisfactory, meeting the basic needs of guests.
clean
limited service
Barbara
United States,
January
2024
8.2/10
My stay at the hotel was fantastic! The rooms were spacious, with a big comfy bed and a clean bathroom, although it did get very warm at night. The service was friendly and accommodating, and the location was super close to the Hauptbahnhof, making it convenient for transportation and shopping. The dining was tasty and satisfying, offering plenty of choices, and the facilities were great.
Rooms
8.0
The room was very nice, spacious with a big comfy bed and a clean bathroom.
Service
8.0
The service was very friendly and helpful with directions.
Location
9.0
The location was great, especially for shopping and sightseeing in Berlin, with easy access to transportation, restaurants, and bars.
Dining
7.0
The dining experience was quite satisfying, with plenty to eat and a good variety of choices.
Facilities
9.0
The facilities were great, offering conveniences like parking and access to a gym.
Dick
United Kingdom,
December
2023
8.8/10
The hotel offers spacious, modern rooms that are very clean and comfortable, providing a quiet and undisturbed stay. The service is courteous and professional with a prime location near major transport hubs. The dining options are varied, though some improvements could enhance the experience. Overall, a great value for money stay with convenient access to shopping and attractions.
Rooms
9.0
The rooms are very large, very clean, and modern, ensuring a comfortable stay.
Service
9.0
The hotel staff were very helpful and friendly, enhancing the overall experience.
Location
10.0
The hotel's location is excellent, right next to major shopping centers and transport links for easy exploration of the city.
Dining
8.0
The dining experience offers a variety of fresh food typical for a 4-star hotel, catering well to guests' needs.
Facilities
8.0
The hotel facilities are well catered for, enhancing the overall guest experience.
John
United Kingdom,
November
2023
8.2/10
The hotel is situated in a perfect location, close to major transportation hubs and shopping areas. The rooms are sufficiently spacious and clean, though there were minor disturbances with housekeeping. Service is friendly and accommodating, addressing concerns promptly. The dining options are satisfactory, with a decent variety. The keycard system for room access is modern and convenient.
Rooms
8.0
The rooms were clean and big enough, with a slight issue of simultaneous housekeeping entry.
Service
9.0
The service was nice and friendly, attending to our complaints promptly.
Location
9.0
The location is excellent, near major stations and shopping areas, ideal for a short stay.
Dining
7.0
The dining experience was good and varied, offering seasonal products at a reasonable price.
Facilities
8.0
The hotel offers modern facilities with convenient keycard access.
Charlie
United States,
October
2023
8.2/10
I had a wonderful stay at the hotel. The room was lovely and clean, the bed was comfortable, and the view overlooking the city was amazing. The staff was very helpful and friendly, making our stay even more pleasant. The hotel's location was convenient, with easy access to various attractions. However, the painter work being unfinished upon arrival was a bit off-putting initially.
Rooms
9.0
The room was beautifully clean and had all the amenities we needed, including a big TV and great Wi-Fi.
Service
9.0
The staff was incredibly helpful and friendly, always ready to assist us during our stay.
Location
8.0
The hotel's location was perfect for exploring Berlin, right next to KaDeWe and the Berlin Zoo, with easy access to shops and attractions.
Dining
7.0
The continental breakfast was good, though I wished there were more hot options like bacon sandwiches.
Facilities
8.0
The hotel had all the necessary facilities for a comfortable stay and the view from the balcony was delightful.
Jack
United States,
October
2023
8.8/10
The hotel's spacious rooms were warm and comfortable, featuring a nice balcony, though nights could be a bit uncomfortable even with the provided fan. The service was accommodating and friendly, allowing for flexible arrangements. The location was perfect, surrounded by various shopping facilities, restaurants, and bars within walking distance.
Rooms
8.0
The huge rooms were clean, super comfortable, and well-designed.
Service
9.0
The service was super nice and accommodating.
Location
10.0
The location was perfect, close to essential transportation links and in the heart of Berlin.
Dining
8.0
The dining experience was great, offering plenty of choices with a nice breakfast spread.
Facilities
9.0
The common spaces were cozy with a friendly vibe, and the parking facilities were spacious and convenient.
Alice
United States,
August
2023
8.2/10
I had a great stay at this hotel! The rooms were surprisingly quiet, spacious, and had a big balcony, although they seemed a bit dated. The beds were clean and comfy, providing an excellent night's sleep. The service was top-notch, with friendly and accommodating staff going above and beyond to make our stay enjoyable. The hotel's location is superb, right in the center of the 'west' part of Berlin, offering easy access to shops, restaurants, and transportation. The dining experience was good overall with a decent selection of options. The facilities were well-maintained, and the value for money was reasonable.
Rooms
8.0
The rooms were surprisingly quiet and spacious with a big balcony. While they may not have been updated since the 80s, the beds were clean, comfy, and of excellent size.
Service
9.0
The staff was incredibly friendly and went out of their way to make our stay pleasant. From early check-in to luggage storage, they were always accommodating.
Location
9.0
The hotel's location in the center of the city's 'west' part was excellent, with easy access to shops, restaurants, and public transportation.
Dining
7.0
Facilities
8.0
The hotel offers comfortable and well-maintained facilities, ensuring a pleasant stay.
Edwin
United Kingdom,
August
2023
8.4/10
The hotel is perfectly situated in the heart of Berlin, making it ideal for exploring the city's attractions. The rooms are clean, spacious, and equipped with everything you need, including a fabulous shower. The service is friendly and accommodating, with helpful staff available on every shift. The keycard access and RFID/NFC technology add convenience and security to your stay.
Rooms
9.0
The rooms were clean, big enough, and had a fabulous shower.
Service
8.0
The staff on every shift were helpful and friendly.
Location
10.0
The hotel is as central as you can get, with markets right outside. Perfect for being in the city center and close to major stations.
Dining
7.0
The dining experience was good, adequate but not extensive.
Facilities
8.0
The keycard access and RFID/NFC technology provide added convenience.
Douglas
United Kingdom,
July
2023
8.0/10
The hotel's location is fantastic for shopping enthusiasts as it is surrounded by great shopping places. The rooms are compact but contain everything essential. The service is courteous and professional. The location is superb, with easy access to major transportation hubs and dining options. The dining experience is versatile but might not be perfect for coffee lovers.
Rooms
7.0
The room was compact and a little dark but contained everything essential that one might need.
Service
8.0
The staff was nice and tried to be helpful, showing a customer-first attitude.
Location
9.0
The hotel is excellent, literally next to the Europa Center and a short walk to major transportation links, making it a convenient spot for exploring the city.
Dining
7.0
The dining offerings are versatile, catering to various tastes, but the coffee might not meet the expectations of coffee enthusiasts.
Facilities
9.0
The facilities include spacious parking, a friendly common space, and the possibility to leave a car for extra hours after checking out.
Carol
United Kingdom,
May
2023
8.8/10
The hotel is a gem with well-guarded rooms featuring a balcony and essential amenities, although a small fridge would have been a nice addition. The service is exceptionally friendly and helpful, standing out even in Europe. Its prime location on Berlin's main shopping street offers convenience with easy access to public transportation. While the dining experience is great with a variety of fresh food typical for a 4-star hotel, the lack of inclusion could be improved. Overall, a delightful stay with great value for money.
Rooms
8.0
The rooms are well-guarded, equipped with a balcony and contain everything essential that one might need. It's missing a small fridge for drinks or snacks.
Service
9.0
The service is friendly and helpful in a genuine kind of way, one of the best I've experienced in Europe. They even assisted when I accidentally dropped my makeup bag into the toilet.
Location
10.0
The location is excellent, right on the main shopping street of Berlin with easy access to public transportation and surrounded by shops and restaurants.
Dining
8.0
The dining is great with a variety of fresh food typical for a 4-star hotel. While it would be nice to have more variety and included options, the free coffee and tea add a nice touch.
Facilities
9.0
The facilities are convenient and well-maintained, offering everything needed for a comfortable stay.
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